About Pibit.ai

Pibit.ai transforms commercial underwriting through intelligent document processing.
Our AI-powered platform automates data extraction and enrichment across loss runs, ACORDs, and other underwriting documents—helping insurers reduce time-to-quote, eliminate manual inefficiencies, and make smarter decisions faster.
While AI handles the heavy lifting, our Quality Assurance (QA) team ensures every output is verified for 100% accuracy before delivery.

Role Overview

We’re seeking a driven and detail-oriented Team Leader – Quality Assurance to lead and manage our QA team.
You’ll ensure that AI-processed outputs meet the highest quality standards and are delivered on time.
This role requires cross-functional collaboration with Product, Engineering, and Vendor teams, along with continuous training and process improvement.

Responsibilities

• Manage daily task allocation and ensure timely QA delivery across projects.
• Prioritize urgent (“on-the-fly”) requests without disrupting ongoing work.
• Monitor post-review QA task completion for SLA compliance.
• Serve as the escalation point for operational issues.
• Liaise with vendor teams and external makers for clarity and consistency.
• Track recurring QA issues and share insights with Product and Engineering.
• Lead QA documentation and workflow training sessions bi-weekly.
• Conduct 1:1s with QA team members for feedback and performance alignment.
• Coordinate project execution, handoffs, and client delivery.

What You’ll Bring

• 3+ years in QA or operations with at least 1 year in a team leadership role.
• Experience in AI-enabled or tech workflows is a plus.
• Excellent coordination and prioritization skills.
• Strong communicator who thrives in a fast-paced environment.

What You’ll Get

• Opportunity to lead QA within a cutting-edge AI startup reshaping insurance.
• Exposure to cross-functional collaboration.
• A high-ownership role impacting customer success and product quality.
• Fast-track career growth with leadership visibility.

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